2GO ADVISORY

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INCREASE IN REVALIDATION & REFUND SURCHARGES AND FORFEITURE OF NO-SHOW TICKETS

Date Posted: November 28, 2024
Please be informed that effective December 15, 2024, 2GO will be implementing an increase in surcharges for ticket revalidation and refund, as well as the forfeiture of unused or no-show tickets, after the scheduled departure. Please refer to the table of adjustments below:
  Charge (VAT inclusive)
Type Condition From To
Revalidation Before Estimated Time of Departure
P300.00 + Fare Difference + P36.00 Revalidation Service Fee
P600.00 + Fare Difference + P36.00 Revalidation Service Fee
After Vessel Departure
P300.00 + Fare Difference + P300 No Show Fee + P36.00 Revalidation Service Fee
Not allowed after vessel departure. Ticket is forfeited.
Refund Before Estimated Time of Departure
P300.00
P600.00
After Vessel Departure
P300.00 + P300 No Show Fee
Not allowed after vessel departure. Ticket is forfeited.
No Show Fee P300 Not allowed after vessel departure. Ticket is forfeited.
We thank you for your usual support.

Terminal Fee Annoucement

Date Posted: July 1, 2024
Effective July 2, 2024, the Passenger Terminal Fee of Manila North Harbour Port, Inc. ("MNHPI") for the Manila North Harbor Passenger Terminal shall be integrated to the passenger ticket fee collection of 2GO Group, Inc. ("2GO").

For passengers exempt in the payment of Passenger Terminal Fee, passengers consent to the collection, processing, and sharing of personal information and sensitive personal information to MNHPI for purposes of regulatory and legal compliance and reporting; otherwise, a Passenger Terminal Fee of PHP104.50 shall be collected.

For the passengers' exercise of data privacy rights, please refer to the 2GO Privacy Policy at https://www.2go.com.ph/privacy-policy/.

Thank you.



Simula Hulyo 2, 2024, ang Passenger Terminal Fee ng Manila North Harbour Port, Inc. ("MNHPI") para sa pag-gamit ng Manila North Harbor Passenger Terminal ay sisingilin na kasama sa bayad ng inyong passenger ticket.

Para sa mga indibidwal na may pribilehiyong hindi mag-bayad ng Passenger Terminal Fee, itong notice ay nagsisilbing pag-bigay ng consent sa pag-kolekta, pag-proseso, at pag-papamahagi ng kanilang personal information and sensitive personal information sa MNHPI alinsunod sa batas. Kung hindi sang-ayon sa pag-bigay ng consent, kailangan magbayad ng PHP104.50 kasama sa bayad ng passenger ticket.

Para sa karagdagang impormasyon tungkol sa karapatan sa data privacy, bisitahin ang 2GO Privacy Policy sa https://www.2go.com.ph/privacy-policy/.

Maraming salamat po.

Travel Requirements for Minors

Date Posted: September 23, 2022

A. Unaccompanied Minors

Unaccompanied Minors (between 11 to 17 years old). Please see below requirements/procedure:

  • Passenger must be endorsed by his/her parent/guardian to the Boarding Officers on the day of departure.
  • Valid ID of the passenger and the parent/guardian is required.
  • It is the Boarding Officer's discretion if the minor passenger will be allowed or denied to board the vessel. Minor passenger and parent/guardian will be interviewed.
  • If minor is allowed to board, the parent/guardian must accomplish and sign a Waiver Form and provide his/her contact number and address as well as the details of the guardian/parent who will fetch the minor at the destination.
  • The minor will only be released to the named guardian/parent upon presentation of valid identification and after signing an acknowledgment relating to the minor's proper turnover.
  • Presentation of complete and valid travel documents (requirements of LGUs if any).

B. Minors

Minors who are 2-11 years old will be charged either the Child rate which is 75% of the regular fare or Full promo fare, whichever is lower. They are entitled to have their own bunk allocation provided below requirements are met:

  • Accompanied by a legal-aged passenger.
  • Presentation of valid identification like School ID or birth certificate.
  • Presentation of complete and valid travel documents (requirements of LGUs if any).

C. Infants

Infants (Below 2 years old and below 1 meter in height) may be allowed to travel but still subject to and discretion of the boarding officer and provided that the following conditions and requirements are met:

  • With birth certificate to establish infant's age and relationship to the adult he/she is travelling with.
  • Accompanied by a legal-aged passenger.
  • With medical certificate from the pediatrician stating that the infant is fit to travel.
  • Before boarding the vessel parent or guardian must signed a waiver.
  • Presentation of complete and valid travel documents (requirements of LGUs if any).

Note: Ticket/s may be issued at the Port on the day of departure. Ticket Fare is Php500.00 per infant regardless of accommodation and destination. They will be sharing the bed with the legal-aged passenger.

***Passengers are encouraged to coordinate with the concerned Local Government Units (LGUs) of their final destination for any additional requirements, protocols and restrictions for Unaccompanied Minors, Minors and Infants.***