Senior Citizen discount will apply/compute for passengers whose age is 60 years old or above and once the passengers ID number is entered. The 20% Senior Citizen discount applies to Base Rate only. The eTicket Facility displays the lowest available promo rate at the time of booking. Therefore, if the promo rate is available, it will automatically apply/compute instead of the Senior Citizen discount.
12% VAT will also be deducted from the fare. You may call the Customer Service hotline or visit our Booking Outlets should you need to compare rates.
A valid Senior Citizen ID (issued by Office of the Senior Citizens Affairs, Philippines.) or any valid Philippine Government Issued ID's bearing the birthdate of the passenger must be presented during inspection and boarding. Failure to present the required ID will forfeit the discount and ticket will have to undergo Revalidation (See Return Policy).
The Senior Citizens discount is applicable to Filipino Nationalities only.
Senior Citizens are suggested to travel with a legal-aged companion and to bring a medical certificate indicating they are fit to travel. They maybe subjected for check-up by the Vessel Doctor or Nurse on the day of departure. It is within discretion of the Vessel Doctor or Nurse if the passenger is fit to travel and will be allowed to board.
Infants who are 1 month to 2.11 years old, and below one meter in height are considered INFANTS and maybe allowed to board. They are advised to secure a medical certificate and identification proving their relationship with the accompanying passengers.
A fixed rate of Php 250.00 will be charged per infant regardless of destination or accommodation. All surcharges are waived.
A separate ticket will be issued for the infant, however, he/she will be sharing his/her parent or guardian's bunk or room.
No more than two (2) infants will be allowed per adult passenger. The succeeding infants will be charged full promo fare or 75% off on base rates plus all the surcharges.
Infants will not be boarded unless accompanied by an adult (parent or guardian).
Passengers who are more than 24 weeks pregnant will be denied boarding the vessel.
Pregnant passengers must be present a medical certificate showing that gestation or pregnancy is 24 weeks or below. They are also suggested to travel with legal-aged companion. They maybe subjected for check-up by the Vessel Doctor or Nurse on the day of departure. It is within the discretion of the Vessel Doctor or Nurse if the passenger is fit to travel and will be allowed to board
Minor passengers who are below 18 years old and are travelling alone, MUST BE accompanied by their parents or legal guardians at the port. They should be endorsed to the Boarding Officers where the parent or guardian will be required to sign a waiver.
Minor passengers should be fetched by their declared representatives at the port of destination. The passenger will be put on-hold for release and will be endorsed to Department of Social Welfare and Development (DSWD) in the absence of their representatives.
For Persons With Disability, Medal of Valor awardees and Students, kindly proceed to our Corporate Booking Outlets and Authorized Retail Outlets to avail of the Special Discounts.
Please note that the Special Discounts are applicable to the Base Rate only and will not apply to discounted or promo rates.
Customers may send an email Refund request to firstname.lastname@example.org using the registered email address of the transaction. Only original etickets that are not boarded in status and has not undergone rebooking will be processed.
For Credit Card/Debit Card, reversal is 7-15 days to cardholder's account. Refund request must be submitted within 120 days from purchase date for it to be facilitated via email otherwise, refund will be directed over our Corporate Ticketing Outlets. A credit card voucher will be issued and processing is within 30 banking days.
For GCash, if refund request is placed within 120 days from purchase date, posting to account is real time. Beyond this, refund should be facilitated over our Corporate Ticketing Outlets. Refund is in Cash Form.
For Other Cash and ATM paid bookings, refund should be done over our Corporate Ticketing Outlets.
For direct refund requests over our Corporate Ticketing Outlets, the account holder or passenger are the valid requestors and is required to submit the complete set of itinerary and present a valid government issued ID. If the passenger or account holder will authorize a representative to request for the procedure, the representative must present a signed authorization letter and his/her valid ID as well.
Refund is subject to the following surcharges:
* No Partial refunds shall be given for the tickets availed on room rates. Refunds are released upon surrender of ALL issued tickets for a particular room.
Unused/Unscanned eTickets can also be REVALIDATED. Revalidation is any change in details of the ticket except for the passenger name or age, origin and destination of trip. This can be processed at the Corporate Ticketing Outlets. Present the eTicket Itinerary and valid ID.
Revalidation is subject to the following surcharges: