Frequently Asked Questions

Helping you is our top priority.
How and where can we buy 2GO Travel tickets?

Passengers can visit any 2GO outlet near you, book online via www.travel.2go.com.ph, or call the hotline at (02) 8528-7000.
When is the best Check-in Time?

Passenger with Cargo or Checked Baggage must check-in at least four (4) hours before departure of the vessel. All passengers must go through security inspection before proceeding to the pre-departure area.
Where can we process refunds and revalidation?

Refund and revalidation or rebooking may be accepted at the outlet where the ticket was bought or at any Corporate Outlet upon presentation of the unused ticket/s, without any alterations, and submission of a reliable proof of identity of the passenger with picture. No partial refunds shall be given for tickets availed on room rates. Tickets issued Free of Charge may not be revalidated or refunded. A surcharge may be applied on tickets refunded and revalidated if it is passenger initiated. All charges, surcharges or fees are subject to change at any time without prior notice.
What are the acceptable IDs to be presented?

The following are acceptable Government IDs for presentation during check-in and refund or rebooking of ticket.
  • Philippine Passport
  • Driver's License
  • PRC ID
  • NBI Clearance
  • Police Clearance
  • Postal ID
  • Voter's ID
  • GSIS Card
  • SSS Card
  • OWWA ID
  • OFW ID
  • Seaman's Book
  • UMID ID
  • OSCA ID
  • Firearms License
  • Student's ID
  • POEA Card
  • TIN ID
  • BIR Taxpayer's ID
  • PhilHealth Card
What is your policy on travelling infants?

Infant is defined as a passenger who is 2 years of age and below, and below 1 meter in height. Infants below 1 month even with accompanying mother or guardian (if mother died at childbirth). Parents or guardian (if mother died at childbirth) of infants who are allowed by the Vessel Doctor to board the vessel shall accomplish a Waiver form prior to boarding.
What is the age range for minors?

A minor is defined as a passenger aged between 3 to 17 years old.
What is the policy on the travel of unaccompanied minors?

An Unaccompanied Minor is defined as a passenger aged between 11 to 17 years old and traveling alone. Children below 11 years old must be accompanied by a parent or guardian. Guardian must be 18 years old and above.

Minor must be sent off by a parent or guardian at the pier who must also present his/her proof of identification. Parent or guardian must accomplish and sign a Waiver prior to boarding of the unaccompanied minor. In that waiver form, contact number and address of the parent or guardian is indicated. Likewise, the name, contact number and address of the guardian at the port of destination is indicated in the waiver.
What are the restrictions for pregnant passengers?

Women who are more than 24 weeks pregnant may be denied passage on the vessel. Pregnant passengers who are less than 24 weeks pregnant must execute a Waiver holding the Carrier free and harmless from any liability for any death or injury caused to the passenger or her unborn child, unless the same is due to the willful or negligent act or omission of the Carrier. A pregnant passenger must present, upon boarding the vessel, a Medical Certificate attesting to her fitness to undertake the voyage indicated in their issued ticket. The Carrier reserves the right to refuse a pregnant passenger if it determines that she cannot undertake the voyage without causing harm to herself and her unborn child.
What is the policy on sick passengers or those with medical illnesses?

Sick passengers must present, upon boarding the vessel, a Medical Certificate attesting that he/she is fit to undertake the voyage designated in the ticket issued by the Carrier. The Carrier may refuse a passenger if it determines that his health condition prevents the passenger from undertaking the voyage safely or the passenger poses a risk to the health and safety of the other passengers on the vessel.

Persons with Disability (PWD), persons with mental disorder, and persons with visible or obvious medical condition must present a Medical Certificate and have legal aged travel companion.
What is the policy on senior citizens who wish to travel?

It is the discretion of the Vessel Doctor whether to allow a senior citizen to board the vessel. This shall depend on the passenger's physical condition at the time of pre-departure screening, regardless of his/her age. For elderly passengers who are found to have hypertension during the screening process prior to check-in, passenger shall be allowed to rest before a re-checking of the blood pressure is undertaken.
What are the guideline for authenticity of medical certificates?

The passenger hereby warrants that any Medical Certificate submitted pursuant to Paragraphs 7, 8, and 9 is genuine, authentic, that the matters discussed therein are true and correct and that it is executed by a duly licensed medical practitioner with expertise on the health conditions of the passenger. The passenger further warrants that the Carrier has the right to rely on the medical certificate submitted and the truth of the matters therein and it shall not be liable for any death, injury or deterioration in the health of the passenger during the voyage or if the passenger is refused or granted passage based on any a fraudulent, false or inaccurate medical certificate.
What is the standard baggage allowance?

A passenger that has paid the full fare for the voyage is entitled to carry hand baggage with a maximum weight of 50kg. With dimensions of no more than 20 inches height and 30 inches in width per piece. The Hand Baggage must fit into the passenger's accommodation area and should not, in any way, obstruct passageways.
Are pets and animals allowed onboard?

Pets and other animals (except for endangered species) are allowed on the vessel provided that they are properly caged and with quarantine certificates from the Bureau of Animal Industry and a bill of lading. The Carrier shall not be liable for any death, injury to or loss, sickness/illness of the pets and other animals unless such is proven to be due to the fault of the Carrier.
Do you allow bringing of livestock?

Livestock are not allowed onboard except for fighting cocks. However, passengers carrying fighting cocks must still secure quarantine certificates from the Bureau of Animal Industry and bill of lading. The Carrier shall not be liable for any death, injury to or loss, sickness/illness of the pets and other animals unless such is proven to be due to the fault of the Carrier.
Are passengers allowed to bring raw meat and meat-products?

Fresh/Frozen Meat, Uncooked Processed Meat and Meat Products, Table Eggs, Embryonated Eggs, Quail Eggs, Etc. requires a quarantine permit from the Bureau of Animal Industry.
Can passengers carry plants onboard?

Plants and other flora (except for endangered species) are allowed on the vessel provided that proper documents are presented from the Bureau of Plant Industry.
What is the policy for chemicals, explosives, firearms and other prohibited items?

The passenger undertakes to faithfully comply with the rules and regulations of the vessel particularly, but not limited to, such rules involving the maintenance of peace, order, safety and sanitation onboard the vessel. A passenger is prohibited from carrying flammable, combustible or highly volatile chemicals or substances, deadly weapons, firearms, explosives, firecrackers and other similar materials or any other items which may jeopardize the navigational equipment and procedures of the vessel, as well as the general safety of the vessel and its passengers.
What is the implications for bomb jokes onboard?

Jokes about carrying bombs while in the terminal or on board the vessel will be treated seriously. Anyone cracking such jokes will be denied carriage by the vessel and/or entry in the terminal and will be subjected to investigation and filing a case by the PNP. "False bomb threat or bomb jokes" is punishable under Presidential Decree 1727 with a penalty: 5 years imprisonment and fine of Php 40,000.00 or both.
Where are the designated smoking areas?

Because we value your health and safety onboard our ship, we wish to ask for your cooperation in keeping certain areas of our ship smoke-free. All passengers are prohibited from smoking in air-conditioned areas, sleeping rooms, toilet and bathrooms, and restaurants.

This is in compliance with MARINA Advisory Number 2006-002, which enforces a "No Smoking" Policy on board all marine vessels. Meanwhile, passengers who want to smoke may do so at our designated smoking areas.
Where can we locate life jackets?

Each passenger is provided with a life vest found inside the closet or storage bin in their respective accommodations. Our ship is equipped with modern and regularly inspected lifesaving equipment to ensure the safety of our passengers.
What is the policy on throwing of trash at sea?

To protect our oceans, please refrain from throwing garbage into the sea.
What is the 2GO Travel policy on fortuitous events?

The Carrier shall not be responsible for any loss, destruction, damage, death, injury or delay due to causes beyond its reasonable control which are unforeseeable, unavoidable or their origin is not due to negligence or lack of due care on the part of the Carrier, or for acts of God, acts of public enemy, wars or revolutions, riots, freight embargoes, fire, explosions, sabotage, acts of terrorism, floods, epidemics, quarantine restrictions, accidents, typhoons, labor disputes, strikes, orders, restraints or prohibitions by any government authority, and other causes analogous or similar to the foregoing.